3ball-support

3ball – Support

Need help with 3ball? Email 3ballballball@proton.me and we’ll get back to you as soon as we can.

When reporting a bug, it helps to include your device model (e.g. iPhone 15) and what you were doing when it happened.

Common questions

I bought Remove Ads but I’m still seeing ads. In the game, go to Settings → Restore Purchases. Make sure you’re signed in with the same Apple ID or Google account you bought it with. Optional reward ads (like doubling your coins) are still available after buying Remove Ads, because you choose when to watch them.

How do I change my ad and privacy choices? In the game, go to Settings → Privacy Settings.

I saw an inappropriate ad. Go to Settings → Report an Ad, or email us with a description or screenshot.

Delete your data

3ball doesn’t create accounts or store your personal data on our servers. To delete your data:

  1. Uninstall 3ball. This deletes everything the game stores on your device: progress, settings and saved purchase status.
  2. Reset your advertising ID to remove the link to data our ad partner (Google AdMob) collected:
    • Android: Settings → Google → Ads → Delete advertising ID
    • iPhone/iPad: Settings → Privacy & Security → Tracking, and turn off tracking for 3ball
  3. For anything else, email 3ballballball@proton.me with the subject “Delete my data”. We’ll respond within 30 days.

What’s kept: Apple and Google keep records of in-app purchases so you can restore them. That’s handled by them, not us. Data collected by Google AdMob is kept according to Google’s policies.

Privacy

Read our privacy policy.